The year is 2006, the scene is Honduras.
As an enthusiastic new team member of a World Bank water sector reform project
, I am trying to participate in the high-level discussions around decentralization and local government empowerment in the provision of water and sanitation services in my (then) broken Spanish. Coming from Switzerland, a small country with thousands of local service providers, I am convinced a bottom-up approach to service delivery is THE solution. Hasn’t the hugely influential 2004 World Development Report
argued for exactly that – shortening the accountability route between customers and service providers? We are the champions of local, elected mayors, who want nothing more than to prove they could deliver better than the central government’s utility.It’s now 2010 and I’m still in Honduras
, now amid the reform implementation when reality kicks in. Three new municipal utilities
have been established, with catchy logos and new staff and management. Operating costs, salaries in particular, have been slashed, and there’s a sense of opportunity – but also challenges. Those elected mayors are thinking about the next election and not very keen on adjusting tariffs to where they need to be. Installing water meters, a cornerstone of the modernization strategy, is facing a huge backlash from those very customers who are making direct use of the shorter accountability route to make their concerns heard. And services aren’t really getting better as fast as we would want…Forward to 2014 – I’m now in Croatia.
I’m sitting in a non-descript conference hall in Zagreb, Croatia, trying to inform a diverse set of local and central government stakeholders about the pros and cons of merging municipal water utilities into regional operators, as everyone else seems to be doing in the region. In fact, since my transition to Europe & Central Asia the year before, I observe what appears to be a serious case of reformitis
: consultants and policy advisors are dutifully preaching the regionalization of just recently decentralized service providers to help implement the European Union’s stringent and costly environmental regulations.